One (1) Year Limited Warranty

 

A. Limitations of Warranty

TurboCATS Limited warrants that its products will be free from defects in materials and workmanship for a period of one year from the date of shipment. If any such products prove to be defective during this one (1) year warranty period, at its option, TurboCATS will either (1) repair the defective product without charge for parts and labor, or (2) will provide a replacement in exchange for the defective product. The customer must notify TurboCATS of the defect before the expiration of the warranty period and make suitable arrangements for this service. The customer shall be responsible for packaging and shipping the defective product to the factory with shipping charges prepaid. This warranty shall not be applied to any defects, failures or damages caused by improper use or inadequate maintenance and care. TurboCATS shall not be responsible to fulfill warranty obligation in the following situations::

 

B. Limitations of Liability

THIS WARRANTY IS GIVEN BY TURBOCATS LIMITED WITH RESPECT TO PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED. TURBOCATS AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TURBOCATS'S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TURBOCATS AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES REGARDLESS OF WHETHER TURBOCATS OR ITS VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

 

C. Obtaining Service

Email our customer support at support@turbocats.com.hk to see if you can solve the problem yourself. If not, we will issue you a Return Merchandise Authorization (RMA) number. We do not accept any unauthorized returns.

 
 

Do not return the product to TurboCATS without an authorized RMA number.

To request an authorized RMA number, e-mail us at rma@turbocats.com.hk or call +(852) 3119 1988. We recommend that you read our RMA Request Page.